Frequently asked questions
What are the check-in and check-out times?
Check in from : 02:00 hrs.
Check out before : 12:00 hrs.
Is early check-in or late check-out possible and what are the extra costs?
Both is possibly, but maybe your room is not yet available in case of early check-in or not any more with late check-out.
To be sure you can use your accommodation the day you check out after 12 noon, please book the room for day use up to 18:00 hrs. for 50% of the room rate (subject to availability).
Are there laundry facilities?
Yes, we do have laundry facilities. We strive to return your laundry within 24 hours.
We have a special offer for Rp.100.000 per bag.
Is there Wi-Fi available?
Yes, in and around each accommodation and around the pool area and lobby is free Wi-Fi available.
Is there a swimming pool?
Yes, we do have one swimming pool (5m x 10m), located next to the rice fields and with long chairs and lounging pavilions. As we have only 5 accommodations, the pool is almost private.
Is there a restaurant?
Besides breakfast, we also serve lunch and dinner á la carte.
We can serve your meals in one of the pavilions near the pool or elsewhere in our tropical garden or on your private veranda.
Where is breakfast served, and at what times?
Your breakfast can be served on the veranda of your accommodation or near the pool where we have several tables. Breakfast is served between 7-10 am.
For special reasons, we can serve year breakfast earlier or later. We also can prepare a take away breakfast for early birds.
Do you cater for special dietary requirements?
Yes, we do cater for different dietary requirements such as vegetarian, vegan, lactose free, etc.
Do you have room service?
We do have room service available between 7am and 9pm.
What voltage is used in Bali?
The electricity voltage in Bali/ Indonesia is at 220 volts. Adaptors are available at the hotel.
Is it safe to drink tap water in Bali?
The tap water in Bali/ Indonesia is not potable. Complimentary unlimited drinking water is provided in all guest rooms.
What is the weather like?
Balinese weather is tropical and mostly hot and sunny. Days are almost always 12 hours long. Sunrise is around 6:20 a.m. The sun sets around 6:30 p.m. The daytime temperature averages between 27ºC (80º F) to 32ºC (90º F) in the southern lowlands. In Bali however, it is quite humid at about 75% so often times it feels much hotter. The mountains tend to be significantly cooler at around 21ºC (70º F) to 27ºC (80º F). At night the mountains can get pretty chilly.
Bali has two seasons: dry (between May to September) and wet (between October to April). However even in the wet season, it is still likely it will be sunny for most part of the day.
Up to the minute weather is reported from Ngurah Rai International Airport in Denpasar here.
What is the visa policy?
For more information regarding the visa policy, please see: http://www.bali.com/visa-indonesia-entry-requirements-bali.html
How much is the departure tax?
As of February 2015, all airlines departing from Indonesia are required to include the airport departure tax in the price of the ticket. This new regulation is valid for both domestic flights as well as international flights departing from Indonesia.
If you have purchased your ticket before that date but are leaving Indonesia after that date you might be asked from the airline to pay this fee online. Otherwise the PSC payment counters are still there at the airport. So one way or the other, you will be reminded to pay. The fee for international flight is Rp. 200.000.
What should I wear, when visiting a temple or attending a ceremony?
When paying a visit to a Balinese temple or attending a Balinese ceremony, it is expected to wear shirts that cover shoulders and both men and women should wear a sarong to cover the legs. In each of our accommodations, are sarongs provided. Also, a sarong is often provided at most temple entrances.
What is the currency (exchange rate) in Indonesia/ Bali?
The Indonesian Rupiah is the currency of Indonesia. The currency code for Rupiahs is IDR, and the currency symbol is Rp.
For accurate exchange rates, please see: www.xe.com
How many guests can stay in one accommodation?
Garden Suite: Max 2 adults + 1 or 2 on extra bed (optional)
View Suite: Max 2 adults + 1 on extra bed (optional)
Villa: Max 2 adults + 1 or 2 on extra bed (optional)
Superior Suite: Max 4 adults + 1 on extra bed (optional)
For how many people is the room rate?
Our regular prices are if occupied by 1-2 persons. Superior Suite if occupied by 2-4 persons. For each additional person we charge 15 euro extra per night for extra bed and breakfast. For young children sleeping with the parents, there is no additional charge. Baby cots are free of charge.
What types of rooms are available and what are the differences between the rooms?
We have 4 room categories and a total of 5 accommodations. We have 1 Garden Suite, 1 View Suite, 1 Superior Suite and 2 one-bedroom villa’s.
Villa’s:
- One bedroom
- Private walled garden, fishpond & pavilion
- Outside bathtub and separate shower
- Located on the ground floor
Garden Suite:
- One bedroom
- Veranda
- Inside bathroom
- Located on the ground floor
View Suite:
- One bedroom
- Veranda
- Inside bathroom
- Located on the first floor
Superior Suite:
- 2 bedrooms
- Large veranda
- Inside bathroom
- Located on the first floor
See for more info: room specifications
Which room(s) would you recommend us?
1 couple great view: View Suite
1 couple budget: Garden Suite
1 couple privacy and luxury: Villa
Honeymoon: Villa
Family with small children: Garden Suite or a Villa
Family with children, 1 bedroom: Garden Suite or Villa
Family with children, 1 accommodation 2 bedrooms: Superior Suite
Family with older children 2 accommodations: View Suite + Garden Suite
Group of 2-3 friends/ relatives: Garden Suite, View Suite or Villa
Group of 3-5 friends/ relatives: Superior Suite
For customized advice, please drop us an e-mail and clarify your situation so we can give you our best recommendation.
Which accommodations are overlooking the rice paddies?
All our accommodations are overlooking the rice paddies. The View Suite and Superior Suite offer the best wide view, as these accommodations are located on the first floor.
Do all accommodations have air-conditioning?
Yes, all our accommodations have an air-conditioned bedroom. Our Superior Suite has in each bedroom an air-conditioner.
Do you have non-smoking rooms?
Yes, all of our rooms are non-smoking.
Is there a safety deposit box available?
Yes, in each accommodation is a safety deposit box available.
Do you have hairdryers in the rooms?
Yes, in each room is a hairdryer available.
What is included in the room rate?
For direct bookings, rates include:
- 11% Service charge
- For minimum stay of 4 nights and only for direct bookings: Transport to or from the airport in air-conditioned car
- Welcome drinks and cool towels upon arrival
- Daily Western or Indonesian breakfast
- Daily afternoon tea
- Mineral water/coffee-/tea facilities
- Fresh flowers in room
- Daily cleaning/ housekeeping service
- Shuttle service to/ from central Ubud
- Wi-Fi internet connection
- Use of bicycles
Do you have rooms with a bathtub?
Yes, all our rooms have a bathtub. Our Villa’s offer a separate shower.
Are king-size beds available in the rooms?
Yes, we have king-size beds in all of the rooms.
Do you have twin, triple or quadruple rooms?
Our Villa’s, View Suite and Garden Suite, are double rooms (one king-size bed). By adding an additional single bed, we can make it a twin room. (No extra costs when occupied by 2 persons).
By adding 1 or 2 extra single beds, we can make it a triple room (15 euro extra per night for the 3rd person).
By adding 2 extra single beds in a Villa or our Garden Suite, it will become a quadruple room (2x 15 euro extra per night).
Our Superior Suite with 2 bedrooms is suitable for twin, triple or quadruple occupancy. 2 double beds are also possible in this accommodation.
How far is Mandala Desa from the airport?
Mandala Desa is located 20 km from Ngurah Rai International airport.
Note: Distances are measured as a straight line, calculated from a starting point to a destination point (approximately 50-60 min. drive by car).
How far is Mandala Desa from Ubud?
Mandala Desa is located 8 km south of Ubud.
Note: Distances are measured as a straight line, calculated from a starting point to a destination point (approximately 20 min. drive by car or scooter / 45 min. by bicycle).
How far is Mandala Desa from the Sukawati Shopping Center and Art Market?
Mandala Desa is located 2 km from Sukawati Shopping Center and Art Market.
It takes only a few minutes by car or scooter, around 7 minutes by bicycle or a 15 minute walk.
How far is the nearest hospital?
There is a hospital in Celuk, only 3 km away from Mandala Desa.
Another hospital can be found in Mas, around 5 km from Mandala Desa.
How far is Mandala Desa from the Bali Zoo and how far from the Bali Bird Park?
Mandala Desa is located 2 km from the Bali Zoo and 3 km from the Bali Bird Park.
Are there any nice places for shopping near the hotel and if so, where are they?
Mandala Desa is surrounded by many art craft villages/ shops.
Sukawati (1km): Paintings and handicrafts, 2 big art markets, local market, several supermarkets and also a pharmacy;
Celuk (2 km): famous for silver and gold;
Mas (4 km): Wooden furniture and wooden sculptures
Batubulan (3 km): Stonecarvings
Batuan (2 km): Paintings & masks
Ubud (8 km): Various shops
Are there any restaurants near the hotel?
A variety of tasteful Western and Indonesian meals can be enjoyed at Mandala Desa.
If you like to try local food for a local price, eat like the locals at the night market in Sukawati, a nice experience.
In Sukawati are also several other local restaurants, mostly located at the main road.
Ubud offers a variety of restaurants.
What else is near Mandala Desa?
Mandala Desa is located in the center of the cultural highlights of Bali.
Our driver will be happy to show you around, depending on your interests.
Do we need to pay a down payment?
Yes, a down payment of 50% is required to secure your booking.
The remaining 50% can be paid cash in IDR, Euro, USD and AUD or by credit card during your stay.
How can we pay the down payment?
When you book through our website, you will be automatically redirected to PayPal to complete the down payment in a safe and easy way.
Guests living in an European Union country, can avoid the small additional payment costs (2%), by paying directly into our Dutch bank account. If you prefer this, please book by sending us an e-mail and we will send you the required details.
Where can we change money?
In Ubud are several reliable money changers. Our driver will be happy to show you. You also can change money at any bank, but normally the money changers will give you a better rate.
Where is the nearest bank / ATM?
In Sukawati are several ATM’s to withdraw money. In Ubud are many ATM’s. A few ATM’s allow you to withdraw the maximum possible amount of Rp. 3.000.000 (in one time) other ATM’s only allow you to withdraw around Rp. 1.500.000 (in one time). Of course you can take out cash several times, but each time you will get charged an international transaction fee.
Is there an additional charge for credit card payments?
If you like to pay by credit card at Mandala Desa, a 2,5% additional fee applies.
This will be more or less the same, as the amount your bank will charge you when you withdraw money in a foreign country.
